Furrer-Jacot products are worn for generations. Therefore, we appreciate your purchase as the beginning of a lifelong partnership. Furrer-Jacot does not only provide you with the statutory guarantee for material and processing errors. We also give you a permanent warranty against material and workmanship errors upon registering on our website. Using your certificate stamped and properly filled in at an authorised jeweller‘s, you should input the relevant information on our website to obtain the permanent warranty. Damage as a consequence of an accident, negligent or unsatisfactory care and normal wear and tear is excluded. Additionally, the warranty is invalid if repair work is carried out in a repair facility other than Furrer-Jacot‘s, or if the piece of jewellery is not brought to us via any authorised Furrer-Jacot jeweller at least once every 10 years for a free examination. We generally recommend having your piece of jewellery professionally examined every 1 to 3 years.
In order to ensure that the purchase of your piece of jewellery becomes a lifelong experience, Furrer-Jacot offers its registered customers a special service.Our goldsmiths will refurbish your piece of jewellery, and our diamond setters will check diamond settings, free of charge, within two years after the purchase date.
In accordance with the lifetime guarantee conditions, we also offer you this service at the end of every subsequent 10-year period. Wear marks, which every ring exhibits after a certain time, are completely normal and give the ring part of its character. In addition, from the second year after purchase, Furrer-Jacot offers its registered customers a free resizing of the ring, as well as an additional free resizing (except material costs) if you pass the piece of jewellery on to a direct heir. If the ring has an engraving of personal handwriting, it will be retained with the altered ring. Should a diamond be lost from the ring of a registered Furrer-Jacot customer we will replace it up to 0.05 carat free of charge, provided the loss was not due to negligent or unsatisfactory care. These complementary services are exclusive of post and packaging costs.
As a distinguishing mark, each ring is stamped with the FJ logo. Furrer-Jacot vouches for “Swiss-made” quality and the authenticity of the materials used (both precious metals and stones). Our rings are produced in accordance with the highest standards of Swiss goldsmith art. Registration has to be done within 180 days after the date of purchase.
Please refer to your Warranty Book on items purchased prior to April 1, 2011.