Customer Services
Furrer-Jacot products are worn for generations. Therefore, we appreciate your purchase as the beginning of a lifelong partnership. Every Furrer-Jacot ring comes with a certificate of origin. This certificate, includes the full details regarding your piece of jewellery. The certificate also serves as your guarantee and includes all information necessary to register your jewellery on our website. Every Furrer-Jacot product has its own serial number. For the guarantee to be valid, the certificate must be properly filled out, dated and stamped by a Furrer-Jacot authorised retailer. It is only valid if the jewellery was sold through an authorised Furrer-Jacot retailer.
You can bestow your rings with a further personal touch by having an inscription or a symbol of your choice engraved, whether by classic machine, laser or by hand. But that is not all! The skilled craftsmen at Furrer-Jacot can also faithfully engrave an inscription in your own handwriting or a personal drawing into the inside of the ring. Traditional and unique craftsmanship of the highest standard!
In order to ensure that the purchase of Furrer Jacot piece of jewelry becomes a lifelong experience, we offer to our registered customers the following service : our goldsmiths will refurbish your piece of jewelry, and our diamond setters will check diamond settings, free of charge, up to 3 times during the first two years after the purchase. Wear marks, which every ring exhibits after a certain time, are expected and normal, and give to the ring somewhat of a character. In addition, a year after the purchase we offer our registered customers a free resizing of the ring, or an exchange if the ring cannot be resized.
If you pass the piece of jewelry on to a direct heir, we are offering additional service of resizing and polishing (the material costs may occur). If the ring has an engraving of personal handwriting, it will be retained with the altered ring.
These services are exclusive of shipping costs. Subsequent servicing is subject to a fee. The Warranty services and registration are available for rings purchased after April 1st 2011. For rings ordered and purchased before this date we offer the services as defined in the warranty certificate.
Furrer-Jacot products are worn for generations. Therefore, we appreciate your purchase as the beginning of a lifelong partnership. Furrer Jacot will provide you with the statutory guarantee against material and production defects. The sole exclusions are damage as a result of an accident, negligent care or as a result of normal wear and tear. We recommend that you visit your jeweller one or two years after your purchase to have your piece checked and professionally examined.
Furrer-Jacot offers non-registered customers one free refurbishing service within the first 2 years from the date of purchase, and our setters also will check the diamond settings if any.
It goes without saying that we will service your piece of jewellery regardless of its age.As a distinguishing mark, each ring is stamped with the FJ logo. Furrer-Jacot vouches for “Swiss Made” quality and the authenticity of the materials used (both precious metals and stones). Our rings are produced in accordance with the highest standards of Swiss goldsmith art.